The Callaway Bank: Business Banking OnLine FAQs

The Callaway Bank: We've made banking easier since1857.

FAQs: Business Banking OnLine

Q: What do I need to be able to use Business Banking OnLine?
A: You need an eligible account at The Callaway Bank. This could be a checking, savings, CD, or loan. You need internet access provided by an ISP (Internet Service Provider) from home, school, work, the library, or anywhere else. You will also need Internet Explorer 5.5 (or greater) with Service Pack 2 from Microsoft Corporation, with 128-bit encryption enabled. The 128-bit encryption provides added security when conducting financial transactions on the Internet, and we've made that our standard. If you aren't sure you have the right browser software, contact your ISP for help. For the best view, set your screen resolution to 800 x 600 pixels.

Q: May I preview Business Banking OnLine before I enroll?
A: Sure, click the Demo button.

Q: How secure is Business Banking OnLine?
A: Business Banking OnLine is very secure. We use the latest industry-approved security technologies to protect your information, including password-controlled system entry, a digital ID for the bank's server, Secure Sockets Layer (SSL) protocol for data encryption, multifactor authentication, and a firewall to control the traffic coming in and going out of our system. Additional information is available on our web site under "Security Statement".

Q: How do I sign up for Business Banking OnLine?
A: A contract can be obtained from a customer service representative or personal banker at our main bank location or any of our branches. You can also contact one of our Electronic Banking Specialists by emailing us at ebanking@callawaybank.com or by calling us at 1-800-446-BANK. We will customize your Business Banking OnLine account to your specific business needs.

Q: What are the fees involved?
A: The fees for Business Banking OnLine are:

Access to account balances, history, transfers FREE!

Bill Payment Service — FREE!
Transfer between accounts – FREE!
ACH - $5.00 per file $.06 per item
Wires – Outgoing Domestic - $10.00
Stop Pay per item - $20.00

Q: What accounts may I access through Business Banking OnLine?
A: You will be able to access Business checking, savings, CD's, loans, and safe deposit boxes you are authorized to use on behalf of the Business. It's important to keep your login information private.

Q: When may I use Business Banking OnLine?
A: Anytime you want! 24 hours a day, 7 days a week. This can also be customized to your Business needs. There may be infrequent times when BBOL is unavailable due to system upgrades, but we'll let you know with a notice on our website.

Q: Can I transfer funds from Business accounts at The Callaway Bank to another financial institution?
A: Yes, with bank approval, this can be done by ACH.

Q: What is bill payment, and how do I sign up?
A: You can pay your bills via the Internet without writing out checks or going to the post office. We write the checks for you! You can even set up payments to occur in the future or to be made as recurring payments (i.e. every month, every week, or every two weeks). So no more worrying about paying bills while you're on vacation, or forgetting to mail a payment!

Q: Once I set up a bill payment, how can I be sure it has been submitted to the bank for payment?
A: Once you submit a bill for payment, you will receive a confirmation number. You will find this bill payment in your Current Business Days transactions and it will also be reflected in our Bill Payments issued list. Another way to make sure you’ve submitted a payment correctly is to view the account statement after 10:00 pm CST on the payment date, where you’ll see it deducted from the account.

Q: How long does it take before my payee (vendor) receives payment?
A: The money for the bill payment will be debited from the account the business day you specify when you create the payment. We ask that you allow 8-10 business days for the payment to arrive, but we cannot guarantee when the payment will arrive. In most cases payment will be made by paper draft and mailed, which involves the postal service and the payee's processing procedures.

Q: Can I cancel a bill payment?
A: Yes, you will need to telephone the Electronic Banking Unit at 573-446-2265 or 573-642-3322 before 5:00 pm CST on the day you issued the payment. One of our Specialist will assist you in disapproving the payment.. If you scheduled the bill payment for a future date,, you can delete that payment online before the day it is scheduled to pay .If you want to cancel a payment after the online cutoff time of 5:00 pm CST you should contact us as soon as possible. We will determine if the payment can be stopped, and if it can, we’ll ask you to put your request in writing, and we’ll assess a stop payment fee.

Q: I've been notified a vendor's address has changed; can I change it on my vendor list?
A: Yes, you may change your template at any time.

Q: Can I export my account information?
A: Yes. You can export transaction information by using .CSV, .QIF, .OFX, or .IIF file formats. Check your software's documentation to determine which format is appropriate.

Q: Can I change my Access ID and Password?
A: Yes. The first time you Log In you are asked to change Password to one of your own choosing. The Password must be between 8 and 12 characters, and must contain at least four numbers. Both are case sensitive. If you wish to change your Access ID subsequently, you may contact your Business’ security administrator. You may change your Password at any time by clicking "Options" at the top of the BBOL screen. You should change your password anytime you believe it has been compromised, and you should always keep it private.

Q: What happens if I forget my password or get locked out of the system?
A: We employ the "three strikes and you're out" method, so if you type your password incorrectly you may become locked out. Contact your Business’ security administrator for assistance. If your Business administrator is unavailable, you may contact our Internet Banking Department at (573) 592-6352 during regular business hours Monday-Friday, and after proper identification we'll reset your access.

Q: What is Multifactor Authentication?
A: Multifactor Authentication is an additional layer of security, and can be delivered through various methods. At The Callaway Bank, we have chosen Passmark or VASCO tokens for our business clients. The needs of your business and the services you use through Business Banking OnLine will determine which method you will use.

Q: What is PassMark?
A: The Callaway Bank is proud to deliver the highest level of security for our Business OnLine Banking customers. We have an additional layer of security to our log in process called PassMark. This helps ensure that your information is secure, protecting you from fraud and identity theft.

Q: If someone steals my password, will PassMark prevent them from accessing my account?
A: Yes. If an unauthorized person tries to log in to your account from another computer, they will be asked one of your challenge questions. Without this additional personal information they will not be able to log in to your account.

Q: What keeps someone from stealing my private image and pass phrase?
A: Your private image and pass phrase automatically appear only if you log in from a computer we already recognize as yours. If you log in from a different computer, we will ask one of your challenge questions before showing the image.

Q: How do I know I'm at the valid Callaway Bank Business Banking OnLine site?
A: Your secret image and text phrase will appear confirming that you're at The Callaway Bank legitimate website.

Q: If I use Passmark for multifactor authentication, can I access Business Banking OnLine from multiple computers?
A: Yes, you can access Business Banking OnLine from any number of computers. If you log in from a computer that you haven't used for Business Banking OnLine before and you are enrolled in PassMark, you will just need to answer one of your challenge questions to verify that it's you. You can register as many PCs as you like, but we encourage you to register only the PCs you routinely use, and not register public PCs.

Q: Can I change my PassMark image, pass phrase, and challenge questions?
A: Yes, after logging in, select OPTIONS, then CHANGE CHALLENGE INFORMATION.
SAFETY TIP: The Callaway Bank will never ask you to divulge or change your private information, and we will never change it for you.

Q: What is a VASCO Token?
A: A VASCO Token is a small, connectionless device that generates a One Time Password to use each time you log in to Business Banking OnLine. This password changes every 32 seconds for your protection. This helps ensure that your information is secure, protecting you from fraud and identity theft.

Q: How does a token work?
A: Each time you log in to Business Banking OnLine you will use your token, along with a private PIN number that you choose, to complete your password. The first 8-digits of your password will be generated by your token, and will be different every time you log in. This makes stealing your password almost impossible. Adding your personal PIN number after the token's 8-digit number, ensures that access to your online accounts is denied even if someone steals your token.

Q: How does my token verify I'm at the valid Business Banking OnLine Site?
A: When you use your token to log in to Business Banking OnLine, a 4-digit Response Code is displayed on our Log In page. If this number matches the number on your token, it confirms that you're at The Callaway Bank’s legitimate Business Banking OnLine site.

Q: Do I need to activate my token?
A: Yes. All customers identified as token users must activate and use their token to log in to Business Banking OnLine. Tokens must be activated within 30 days of receiving them to avoid being locked out. If not activated during that period, you’ll need to contact The Callaway Bank for instructions.

Q: Do I need to install any software to use my token?
A: No. The token is pre-programmed. Once activated it is immediately ready for use. No additional software is required.

Q: What happens if my token becomes lost or damaged?
A: In the event your token(s) become lost or damaged, replacement tokens can be ordered from the Log In page. To request tokens, select the LOST/DAMAGED TOKEN link. Once a new token is requested, the previous token(s) will automatically be deactivated. Fees may apply.

Q: Will my Business Banking OnLine access be secured by PassMark or by a Vasco Token?
A: This will be determined by the functionality you choose for your Business OnLine Banking access. The Electronic Banking Specialist performing the set-up of your online banking will further discuss with you your options based on bank standards.

Q: If I have additional questions, whom do I contact?
A: Telephone the Internet Banking Department at (573) 592-6352 or e-mail us at ebanking@callawaybank.com.