March 25, 2020

Falling for a phishing attempt can be a costly bite, so we are sharing tips, tools, and even what you should expect if The Callaway Bank contacts you about potential fraud on your account.

The COVID-19 pandemic has spurred an increase in phishing attempts to exploit current fears by fraudsters. This uptick includes fraudulent emails, voicemails, text messages (complete with malicious links), and even calls that seemingly come from your trusted financial institution, healthcare group or other federal agencies. The Callaway Bank wants you to be mindful of phishing attempts, so you don’t bite. This will help keep your accounts, identity, and peace of mind protected during this stressful time.

Tips And Tools For Fraud Prevention:

  • Review your accounts daily for any transactions you don’t recognize. Immediately contact us if you see something that should not be there. Online banking makes this task quick and easy.
  • Don’t share your username for online and/or mobile banking.
  • If you didn’t initiate the call or feel uneasy with the call, please feel free to hang-up and contact us. Don’t worry, we will not take it personal.
  • Think before you click on links and graphics.
  • eAlerts There are many options for eAlerts on your accounts. These alerts are customizable to your needs and have a quick and simple setup.
  • CardValet This app allows you to turn off/on your card, specify where, when, and spending limits for different merchant types. It keeps you notified of transactions in real time.
  • Visit our Fraud Prevention Center for additional tips.

­­When We Send You A Fraud Text Alert They:

  • Will be from a 5-digit number
  • WILL NOT be from a 10-digit number resembling a phone number
  • Will provide information about the suspect transaction
  • WILL NOT have vague reference to a “Merchant” transaction
  • Will ask you to reply to the text message with answers such as ‘yes’, ‘no’, ‘help’, or ‘stop’
  • WILL NOT send or request you to click on anything
  • WILL NOT request card numbers, PINs, CV2 codes, expiration dates. We already have this information.

When We Call You:

  • We WILL ask questions to confirm your identity before going through the transaction history if there is fraud on your account.
  • We WILL NOT request anything more than your zip code, and a ‘yes’ or ‘no’ to the transactions provided. Additional information will be requested if you confirm that a transaction is fraudulent.

Staying fraud free is the BEST way to be! If you didn’t initiate the contact be mindful of what questions you are being asked and what you are sharing. If you suspect fraud on your account, please contact us immediately. We’re here for your moments that matter.