Introducing Chip Cards:
Enhanced Security for your Debit Cards
The Callaway Bank now offers debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.
A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.
These cards are already in wide use around the world and are now becoming the standard in the U.S.
Follow these steps to use your card at a chip-enabled terminal:
Start the payment process by ‘swiping’ your card, just as you do today. If the terminal is chip-enabled, you will be instructed to insert your card.
- Insert your card, face-up, and chip end into the chip-enabled terminal.
- Leave the card in the terminal during the entire transaction.
- Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.
If a merchant isn’t using a new chip-enabled terminal yet…
Your payment will process as it normally does from your initial ‘swipe’. Chip cards will continue to have the magnetic stripe on the back.
Online or phone purchases
Provide your card information as you have done in the past. Chip cards will not change the way payments are made online or by telephone.
At an ATM
The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and follow the prompts on the screen. Depending on the type of ATM, you may be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card. A PIN is needed for ATM transactions.
When will the change to EMV for merchants happen?
Even though chip cards are being issued in the U.S. and many merchants have already installed chip-enabled card terminals for payment, the entire conversion process is expected to take a few years to complete.
That’s why chip cards will continue to have a magnetic stripe on the back. That way, if a merchant’s terminal or an ATM is not yet chip-enabled, your transaction can still be processed using the magnetic stripe as it is today.
When will I get my chip card?
All Callaway Bank personal, prepaid and business replacement debit cards with chip technology have been mailed out. If you have misplaced or never received your new debit card, please contact our Customer Care Team at 800-446-2265.
All customers who open a new checking or prepaid account with The Callaway Bank will be issued a Debit MasterCard with Chip Technology during the account opening process.
How am I protected?
With Zero Liability–All debit and credit cards that we issue come with ‘zero liability protection,’ so you are not held liable for unauthorized transactions if a card is lost, stolen, or fraudulently used at a merchant or online. It is important that you promptly report a lost or stolen card or any suspicious transactions. See the applicable agreement for your account on liability and reporting requirements for unauthorized transactions.
Contact us for more information
Call us at 800-446-2265 or stop in if you have additional questions about chip cards, or if you are interested in opening an account.
EMV™ is a trademark owned by EMVCo LLC.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. All other trademarks are property of their respective owners.