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Callaway Bank Chip Cards

Introducing Chip Cards:
Enhanced Security for your Debit Cards

The Callaway Bank now offers debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

These cards are already in wide use around the world and are now becoming the standard in the U.S.

Follow these steps to use your card at a chip-enabled terminal:

Start the payment process by ‘swiping’ your card, just as you do today. If the terminal is chip-enabled, you will be instructed to insert your card.

  1. Insert your card, face-up, and chip end into the chip-enabled terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

If a merchant isn’t using a new chip-enabled terminal yet…

Your payment will process as it normally does from your initial ‘swipe’. Chip cards will continue to have the magnetic stripe on the back.

Online or phone purchases

Provide your card information as you have done in the past. Chip cards will not change the way payments are made online or by telephone.

At an ATM

The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and follow the prompts on the screen. Depending on the type of ATM, you may be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card. A PIN is needed for ATM transactions.

When will the change to EMV for merchants happen?

Even though chip cards are being issued in the U.S. and many merchants have already installed chip-enabled card terminals for payment, the entire conversion process is expected to take a few years to complete.

That’s why chip cards will continue to have a magnetic stripe on the back. That way, if a merchant’s terminal or an ATM is not yet chip-enabled, your transaction can still be processed using the magnetic stripe as it is today.

When will I get my chip card?

All Callaway Bank personal, prepaid and business replacement debit cards with chip technology have been mailed out. If you have misplaced or never received your new debit card, please contact our Customer Care Team at 800-446-2265.

All customers who open a new checking or prepaid account with The Callaway Bank will be issued a Debit MasterCard with Chip Technology during the account opening process.

How am I protected?

With Zero Liability–All debit and credit cards that we issue come with ‘zero liability protection,’ so you are not held liable for unauthorized transactions if a card is lost, stolen, or fraudulently used at a merchant or online. It is important that you promptly report a lost or stolen card or any suspicious transactions. See the applicable agreement for your account on liability and reporting requirements for unauthorized transactions.

Contact us for more information
Call us at 800-446-2265 or stop in if you have additional questions about chip cards, or if you are interested in opening an account.

EMV™ is a trademark owned by EMVCo LLC.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. All other trademarks are property of their respective owners.

Callaway Bank Chip Cards FAQs

How can I enter a tip (e.g. at a restaurant or hair salon)?

Some merchants that used to allow you to add the tip to the receipt after the transaction, may now ask you to specify the tip before the transaction. We expect that this will change over the next several months to restore the previous option of adding a tip after the transaction.

Can someone steal the information in my chip card remotely using radio waves or a contactless reader?

No, your chip card must be inserted into a POS terminal or ATM in order to read the chip.

Does a chip card contain more information about me that could be stolen?

No, a chip card does not contain any information about you that isn’t in your magnetic stripe cards – just your name, account number, and expiration date.

Will chip cards prevent data breaches?

While chip cards won’t prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

What if my card is lost or stolen?

You can shut your debit card off by using online and mobile banking. If you are unable to locate please visit your nearest bank lobby to close the lost debit card. For after-hours lost or stolen debit cards, call 844-202-5333 so that your card can be canceled to avoid any fraudulent charges. Step-By-Step instructions are available HERE.

What is the difference between chip and signature and chip and pin?

You may be asked to provide your signature or enter your PIN to complete a transaction when you use your card. You will need to use your PIN at ATMs and it may be required at some unattended terminals such as fuel pumps and payment kiosks. Please note that some merchants are now requiring you to use your PIN for debit card transactions (previously you could select “credit” to sign instead). This change will also impact your HSA card (if you have one). This is why it is important to select and remember your PIN. You are always protected against fraud no matter if you sign or enter your PIN.

Can I use my card at an ATM?

Yes. For ATM transactions, insert your card into the terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any money you might have withdrawn.

When I used my chip card at an ATM, I was asked to select between “Debit” and “Visa Debit” [or “MasterCard” and “Maestro”]. Which one should I choose? 

It is Fine to select either one – your transaction will work either way.

Can I use it to make purchases online or by phone?

Yes. You can use your chip card to make these purchases as you do today.

Do I need to sign the back of the card?

Yes. You still need to sign the back of your card.

Can I use my chip card anywhere?

Yes. Your chip card can be used virtually anywhere this brand of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, you will insert your card during the transaction. In the U.S., you will still be able to ‘swipe’ your card to make your payment if a merchant has a regular terminal. You will need a PIN to be able to make a transaction at an ATM.

How do I use them?

Begin the payment process by ‘swiping’ your card, just as you do today. If the payment terminal is chip-enabled, you will be asked to insert your card.

  1. Insert the card, face up and chip end First, into the terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

For merchants without chip-enabled terminals, your payment will process as it normally does with your initial swipe.

Is a chip card more secure than my current card?

Yes. Chip cards add an additional layer of security to the safeguards that already protect your card. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.

What are chip cards?

A chip card – also called a smart card or an EMV™ card – is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions. These cards, already in use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming, and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

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