March 19, 2020

UPDATE:  March 19, 2020

Our highest priorities are the health and safety of our teams, our customers, and the well-being of the communities we serve.  Beginning Friday, March 20th, we are moving to lobby access by appointment.  This is part of a planned approach to keep overall bank operations working for the long term.

We ask that you please use our Drive-Thru service for your day to day banking needs. If you require access to your safe deposit box or in-person assistance, please call 573.642.3322 to make an appointment. We will make every effort to accommodate your needs.

Also available are our ATMs and Digital Banking services, such as Online or Mobile Banking. They provide great options for viewing account balances, transferring funds, sending money, and even depositing checks.

Please know that we are committed to staying open and serving you and our communities. We appreciate your patience during this challenging time.

How to Protect Your Account

Be cautious and aware of scammers.  There are many who are taking advantage of COVID-19 situation. Some things to watch out for:

  • Fraudsters may call posing as your bank trying to get you to give up important account information. Remember, do not give out your Online Banking log in ID, account number, debit card number, PIN, expiration date, or social security number. The Callaway Bank will never call you asking for this information. We have that information already.  When in doubt, hang up and dial us at 573-642-3322 (or any of our other numbers). This way you can ensure that you are talking to The Callaway Bank.
  • Scammers are sending emails posing as the Centers for Disease Control, the World Health Organization or other experts. Be careful about clicking links, opening attachments and downloading files from emails. The scammer is likely trying to put a virus or other malware on your computer or trick you into giving them your personal information.
  • All of us want to help right now, however be cautious when making donations. Do not donate to anyone who asks you to do so in cash, by gift card, or by wiring money. Take your time to select a reputable charity, and if something doesn’t feel right, don’t donate.
  • Ignore emails that offer a vaccine for coronavirus. There is currently no vaccine.

These are a few of the most common scams. Visit the Federal Trade Commission’s website to learn more about scams and protecting yourself.

Learn more about scams at the FTC website

Also, be sure to review your account regularly and contact us right away if you notice anything unexpected. Online Banking is a great way to keep a close eye on your accounts.

 


March 17, 2020 Update:

To our clients and friends, this is an update to our coronavirus (COVID-19) response plan.

We Will Stay Open

First, we want to reassure you that we will stay open.  We are going to great lengths to keep our people safe while ensuring that debit cards work, direct deposits are received, online banking is operating, and cash is available at branches and ATMs, etc.

At some point, we may decide to limit lobby access and operate through our drive-thrus, but we will stay open.  Services will continue. Our bankers will be here to help you.

We Will Help Our Clients Through This

We have developed several options for both personal and business clients who have been economically affected by the coronavirus outbreak.  Some of these options include special loan arrangements, waiving fees, and extending credit lines.  But we’ll customize the solution to your situation.  If you are experiencing financial challenges due to this situation, please reach out to your lender or personal banker.

Our Commitment To You

We take our position as a community bank seriously, and that means helping our clients and neighbors through challenges like this.  Over our 163 years as a mid-Missouri bank, we have experienced many tough times, and we’ve learned one thing in particular. We will get through this together.

♦♦♦

Bank Anytime – Anywhere

We also want you to have confidence that you can bank virtually any time or anywhere with these digital resources:

 

Extended Banking Hours

Our Customer Care Team is open until 10 p.m. Monday-Saturday, and open until 8 p.m. on Sunday.

Text or Call our Customer Care Team at the following numbers:  TCB By Text Graphic

 

 

Ashland: 573.657.0849  |  Columbia: 573.447.1771  |  Fulton: 573.642.3322  |  Mokane: 573.676.5711

Toll-Free: 800.446.2265

 

 

 


 

March 12, 2020 

To our clients and friends:

Like you, we’re monitoring the latest news about the coronavirus (COVID-19). Our highest priorities are the health and safety of our teams, our customers, and the well-being of the communities we serve. We are taking precautions to ensure our branches are open and that our bankers are available in person and via our call centers.

We are closely following the Centers for Disease Control’s (CDC) as well as federal, state, and local agencies guidelines and recommendations on the steps we can take to help prevent the spread of any viruses or illnesses. Some of these steps include:

  • Enhanced cleaning and sanitizing efforts in all areas while reinforcing healthy habits like proper handwashing
  • We’re encouraging anyone who feels sick to stay home
  • We’re limiting employee travel and meetings in favor of teleconferencing instead.
  • Working remotely when possible

 

Bank Anytime – Anywhere

We also want you to have confidence that you can bank virtually any time or anywhere with these digital resources:

 

Help Minimize Illnesses

Lastly and respectfully, if you feel sick, you should stay home too. You can help prevent the spread of any illnesses by using the digital tools above, calling us, or by using our drive-thru facilities and ATMs instead of the lobbies. We appreciate your consideration of our staff.   

 

Extended Banking Hours

Our Customer Care Team is open until 10 p.m. Monday-Saturday, and open until 8 p.m. on Sunday.

Text or Call our Customer Care Team at the following numbers:  TCB By Text Graphic

 

 

Ashland: 573.657.0849  |  Columbia: 573.447.1771  |  Fulton: 573.642.3322  |  Mokane: 573.676.5711

Toll-Free: 800.446.2265

 

Our focus remains on keeping our employees and customers safe and well-informed while doing what we can to help minimize the potential spread of the coronavirus. Please know we have devoted significant efforts to help mitigate against possible adverse impacts from the coronavirus and will continue working hard to provide the level of service you deserve and expect.