ZELLE IS HERE!

Zelle is a convenient way to send money
using your mobile banking app or online banking account.

Whether it’s saving you a trip to the ATM or taking out the guesswork of divvying up the lunch tab, Zelle® is a fast, safe and easy way to send and request money. Funds are sent directly to the recipient’s account in a matter of minutes1, and all you need is the recipient’s email address or U.S. mobile phone number.

Mobilize your money
with Zelle.

SEND
Send money
fast in just a
few steps.
REQUEST
Settle up with
roommates, friends
and more, regardless
of where they bank2.
SPLIT
Easily divide the
check for dinner,
coffee and more.

Frequently Asked Questions

What is Zelle?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.

Who can I send money to with ZELLE?

You can send money to friends, family and others you trust2.

Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

HOW DO I USE ZELLE?

You can send, request, or receive money with Zelle. To get started, log into your online banking or mobile app and select “Send Money with Zelle®“. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.

To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

SEE MORE FAQs

Don’t have our mobile app?
Download it for free:


App Store

Google Play

Home Equity Line Of Credit Special

Special Introductory Rate as Low as 4.OO% for 12-Months*APR and Prime -0.25% APR* Thereafter.

General FAQs

Can I text The Callaway Bank?

TCB by Text Is Here!

Have a banking question you can’t find the answer to? This new feature lets you contact our Customer Care Team with any questions via text through our regular numbers listed below.

573.657.0849 (Ashland) | 573.447.1771 (Columbia) | 573.642.3322 (Fulton) | 573.676.5711 (Mokane) | 800.446.2265 (Toll-Free)
[email protected]

What are the banks hours of operation?
Branch Hours:
Main Bank- Fulton Monday-Friday (8:30am-4:30pm)

Saturday (9am-noon)

South Bank – Fulton Monday-Friday, Drive Up (7am-6pm), Lobby(8:30am-4:30pm)
Saturday Drive up/Lobby (9am-noon)
North Drive-in – Fulton Monday-Friday (7am-6pm)Saturday (9am-noon)
Steedman – Mokane Monday-Thursday, Drive Up (10:30am-4pm), Lobby (10:30am-4pm)

Friday, Drive Up (10:30am-5pm), Lobby (10:30am-5pm)

Saturday  Drive up/Lobby (9am-noon)

Chapel Hill – Columbia Monday-Friday, Drive Up (8am-6pm), Lobby (9am-5pm)

Saturday Drive up/Lobby (9am-noon)

West Broadway – Columbia Monday-Friday, Drive Up (8am-6pm), Lobby (9am-5pm)

Saturday Drive up/Lobby (9am-noon)

Lake of the Woods – Columbia Monday-Thursday, Drive Up (11:30am-5:30pm)

Friday, Drive Up (10:30am-6pm)

Saturday Drive up (9am-noon)

Lobby:By Appointment

Ashland Monday-Friday (8:00am-5:00pm)

Saturday Drive up/Lobby (9am-noon)

How do I purchase a Savings Bond?

The Bureau of the Public Debt announced that as of January 1, 2012, paper savings bonds will no longer be sold at financial institutions.  For more information visit www.treasurydirect.gov.

How do I transfer funds between accounts?

You can transfer funds through your online banking, call 800.446.2265, or visit any bank location.

How do I re-order checks?

You can order online at www.ordermychecks.com, call 800.355.8123, you can drop off your check reorder slip (located on the top of your book of checks) at any bank lobby location, or you can contact Customer Care Team at 800.446.2265.

How do I order checks for the first time?

New customers can stop by any bank lobby location or call Customer Care Team at 800.446.2265 to make their first check order.

How do I manage my points?

Reward members will receive an annual print statement with point totals and can redeem for prizes via the customer service center at 573.592.6399, 573.447.5415, or toll free 877.446.7937. You can also manage your rewards account through the website by registering online and receive a monthly eStatement.  To get started you will need to register online at www.callawaybankrewards.com, or call Callaway Bank Rewards service center.

How do I sign up for Callaway Bank Rewards?

You are automatically enrolled into the Callaway Bank Rewards program at no cost when you open an Ultimate Checking® account or any business checking account with a debit card.

How do I increase the daily spending limit on my debit card?

Come in to speak to a Personal Banker or contact Customer Care Team at 800.446.2265 to increase your daily spending limit.

How do I dispute a charge on my account?

Come into any bank lobby location and we will walk you through the process of disputing fraudulent activity.

How do I place a stop on a check?

Call 800.446.2265 or stop by any bank lobby location.

If you need to stop a check payment you will need to know the following information:

  • Amount on the check
  • Date on the check
  • Number of the check
  • Who the check was made out to
What should I do if I can’t remember my PIN for my debit card?

To reset your pin, please call our automated system at 800.992.3808.

What should I do if I have lost my debit card?

Come into any bank lobby location as soon as you can so that we can close the lost debit card and print a new one for you. For after hours lost or stolen debit cards, call 800.472.3272 so that your card can be canceled to avoid any fraudulent charges.