We employ the “three strikes and you’re out” method so if you type your password incorrectly three times, you will become locked out. Contact our Customer Care Team at 573-642-3322, 573-447-1771, or 800-446-2265 Monday-Friday 7:00 a.m. – 1:00 a.m. or Saturday 8:00 a.m. – 2:00 p.m. or e-mail us at [email protected].