How do I login to online banking?
-To login just find the dark green login box at the top right corner of any The Callaway Bank web page. Click the drop down and select your preferred online banking tool.
Will my Business Banking Online access be secured by a Vasco Token?
This will be determined by the functionality you choose for your Business Online Banking access. The Electronic Banking Specialist performing the set-up of your online banking will further discuss with you your options based on bank standards.
What happens if my token becomes lost or damaged?
In the event your token(s) become lost or damaged, please contact Customer Care Team at 800.446.2265. Fees may apply.
Do I need to install any software to use my token?
No. The token is pre-programmed. Once activated it is immediately ready for use. No additional software is required.
Do I need to activate my token?
Yes. All customers identified as token users must activate and use their token to log in to Business Banking Online. Tokens must be activated within 30 days of receiving them to avoid being locked out. If not activated during that period, you’ll need to contact The Callaway Bank for instructions.
How does my token verify I’m at the valid Business Banking Online Site?
When you use your token to log in to Business Banking Online, a 4-digit Response Code is displayed on our Log In page. If this number matches the number on your token, it confirms that you’re at The Callaway Bank’s legitimate Business Banking Online site.
How does a token work?
Each time you log in to Business Banking OnLine you will use your token, along with a private PIN number that you choose, to complete your password. The first 8-digits of your password will be generated by your token, and will be different every time you log in. This makes stealing your password almost impossible. Adding your personal PIN number after the token’s 8-digit number, ensures that access to your online accounts is denied even if someone steals your token.
What is a VASCO Token?
A VASCO Token is a small, connectionless device that generates a One Time Password to use each time you log in to Business Banking OnLine. This password changes every 32 seconds for your protection. This helps ensure that your information is secure, protecting you from fraud and identity theft.
What happens if I forget my password or get locked out of the system?
We employ the “three strikes and you’re out” method, so if you type your password incorrectly you may become locked out. Contact your Business’ security administrator for assistance. If your Business administrator is unavailable, you may contact our Customer Care Team at 573.642.3322 during regular business hours Monday-Saturday, and after proper identification we’ll reset your access.
Can I change my Access ID and Password?
Yes. The first time you Log In you are asked to change Password to one of your own choosing. The Password must be between 8 and 12 characters, and must contain at least four numbers. Both are case sensitive. If you wish to change your Access ID subsequently, you may contact your Business’ security administrator. You may change your Password at any time by clicking “Options” at the top of the BBOL screen. You should change your password anytime you believe it has been compromised, and you should always keep it private.
Can I export my account information to Quicken® or Quickbooks® or other software?
Yes. You can export transaction information by using .CSV, .QIF, .OFX, .QFX, .IIF, or .QBO file formats. Check your software’s documentation to determine which format is appropriate.
Are my payments guaranteed?
With the Payments Guarantee, you can be assured that your electronic payments are safe and reliable. When your payments are processed through Bill Pay, you are protected in the unlikely event of unauthorized transactions or processing delays. The payments guarantee applies when all the payment and contact info provided is accurate.
When is the money for the payment withdrawn from my account?
If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. For some checks, the money is withdrawn one business day after processing begins. For others, the money is withdrawn when the company or person deposits or cashes the check.
How does a company or person receive my payment?
We send payments electronically whenever possible. We send electronic payments to thousands of companies across the U.S. every day. People can receive electronic payments directly to their bank account through Popmoney. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. The check contains the following info: Your Name and Address; The company or person’s name and your account number with them, if available; the payment amount; the delivery date. If you added a memo to your payment, the info is printed on the memo line of the check.
If I delete an account, what happens to pending or scheduled transactions?
Deleting an account cancels all pending payments and other transactions from the account. The following transactions are canceled: pending payments, incoming eBills, AutoPay payments, AutoPay payments for eBills, scheduled and repeating transfers, and Popmoney payments.
Who can’t I pay with Bill Pay?
You’ll use Bill Pay to pay companies and people with addresses in the United States or its territories. You cannot use Bill Pay to send payments to addresses outside the United States. We don’t recommend using Bill Pay to make state and federal tax payments or court-ordered payments. Such payments are discourages and must be scheduled at your own risk.
Who can I pay with Bill Pay?
You can pay anyone in the United States that you would normally pay by check, automatic debit, or cash. You can pay companies, friends and family members, and service providers such as the babysitter or the plumber.
How does Bill Pay work?
Provide some info about the company or person you want to pay, and then tell us how much and when you want payment made. We send your payment electronically when possible. If the person or company can’t accept electronic payments, we print a check and mail it for you.
What is Bill Pay, and how do I sign up?
You can pay your bills via the Internet without writing out checks or going to the post office. You can even set up payments to occur in the future or to be made as recurring payments (i.e. every month, every week, or every two weeks). So no more worrying about paying bills while you’re on vacation, or forgetting to mail a payment!
Can I transfer funds from Business accounts at The Callaway Bank to another financial institution?
Yes, with bank approval, this can be done by ACH.
When may I use Business Banking OnLine?
Anytime you want! 24 hours a day, 7 days a week. This can also be customized to your business needs. There may be infrequent times when Business Banking Online is unavailable due to system upgrades, but we’ll let you know with a notice on our website.
What accounts may I access through Business Banking Online?
You will be able to access business checking, savings, CD’s, loans, and safe deposit boxes you are authorized to use on behalf of the business. It’s important to keep your login information private.
What are the fees involved?
The fees for Business Banking Online are:
Access to account balances, history, transfers FREE!
- Transfer between accounts – FREE!
- ACH – $5.00 per file $.06 per item
- Wires – Outgoing Domestic – $20.00
- Stop Pay per item – $30.00
- For more common fees Click Here
How do I sign up for Business Banking Online?
A contract can be obtained from a customer service representative or personal banker at any of our branches. You can also contact one of our Customer Care Team by emailing us at [email protected] or by calling us (573) 642 3322, (573) 447 1771 or 1800 446 BANK (2265). We will customize your Business Banking Online account to your specific business needs.
How secure is Business Banking Online?
Business Banking Online is very secure. We use the latest industry-approved security technologies to protect your information, including password-controlled system entry, a digital ID for the bank’s server, Secure Sockets Layer (SSL) protocol for data encryption, and a firewall to control the traffic coming in and going out of our system. Additional information is available on our web site under “Security Statement”.
What do I need to be able to use Business Banking Online?
You need an eligible account at The Callaway Bank. This could be a checking, savings, CD, or loan. You need internet access provided by an ISP (Internet Service Provider). You will need a secure version of browser software – we recommend using the most current up-to-date version to ensure optimal performance and security.
If I have additional questions, whom do I contact?
Customer Care Team at 573.642.3322, 573.447 1771 or 800.446.BANK (2265) or e-mail us at [email protected].
Can I change my challenge questions?
Yes, after logging in, select OPTIONS, then CHANGE CHALLENGE INFORMATION. SAFETY TIP: The Callaway Bank will never ask you to divulge or change your private information, and we will never change it for you.
Can I access Online Banking from multiple computers?
Yes, you can access Online Banking from any number of computers. If you log in from a computer that you haven’t used for Online Banking before, you just need to answer one of your challenge questions to verify that it’s you. You can register as many PCs as you like, but we encourage you to register only the PCs you routinely use, and not register public PCs.
How do I know I’m at the valid Online Banking site for The Callaway Bank?
Our Online Banking site is a separate, secure website that lets you manage your accounts and transactions any time of day. Different browsers have different symbols to show that you’re connected through a secure, encrypted connection. Your URL bar will show green on a secure site and red on an unsecured site. See below for example.
You can access this site by using the “Login” button at the top right of the home page of callawaybank.com, or you can use the specific URL: www.callawaybankonline.com.