Account eAlerts and Notifications

You can setup eAlerts through the desktop access or via the mobile app. For step by step instructions go to our interactive guide: https://mcompany.cld.bz/The-Callaway-Bank-Digital-Banking-Guide/65/

If your mobile number doesn’t change, your eAlerts will continue without interruption. If your mobile number changes, please contact Customer Care to update your information.

From your Mobile Banking app, simply log in and click MANAGE ALERTS from the main menu. Next, tap the “+” next to “My Alerts”, followed by CUSTOM. Choose the account you want to set up eAlerts for from the drop-down menu and complete the details, including how you want to be alerted (Email, Text, or Push Notification). Hit CREATE to complete and you’re ready to go.

No, the eAlerts you receive will only contain the last four digits of your account number or the nickname of your account(s).

Yes, security is taken care of with the latest industry standards in encryption and authentication.

No, The Callaway Bank does not charge a fee for eAlerts. However, some mobile carriers charge a fee for texting, so please contact your mobile provider regarding fees for text messaging.

All accounts are eligible to use eAlerts.

You can have a Transaction alert set up for any of the following transaction types: debit card, checks (includes checks and ACH’s), wires and deposits incoming and/or outgoing, or choose all categories for alerts on all options.

• Debit Cards include purchases, ATM withdrawals, and ATM deposits
• Checks include written/deposited and withdrawals, in-branch, and ACH payments
• Wires
• Deposits include ACH (electronic) transactions, such as direct deposits or automatic withdrawals
• Online Banking transfers

Receive an email or text for the following account changes:

• Available Balance
• Check Cleared
• Debit
• Deposit
• Failed Transaction
• High Balance
• Low Available Balance
• Low Balance
• NSF Items Today
• Online Transfer
• Pending ACH
• Stop Payment

eAlerts are electronic alerts that will keep you updated with an email or text based on your preferences.