-Click on Login Menu in the top right corner of any The Callaway Bank web page. Click the drop down and select Digital Banking.
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How do I login to Digital Banking?
What happens if I forget my password or get locked out of the system?
We employ the “three strikes and you’re out” method, so if you type your password incorrectly you may become locked out. Contact your TCB Business Team for assistance. If your business administrator is unavailable, you may contact our Customer Care Team at 573-642-3322, 573-447-1771, or 800-446-2265 Monday-Friday 7:00 a.m.- 1:00 a.m.; Saturday 8:00 a.m. – 2:00 p.m., and after proper identification, we’ll reset your access.
Can I change my Username and Password?
Yes. The first time you Log In you are asked to change Password to one of your own choosing. The Password must be between 8 and 12 characters and include a number, a special character, and both an upper and lower-case letter.
Username and Passwords can be changed via your digital profile. Locate your name at the top-left portion of the screen, tap and select “Manage Profile”. You should change your password anytime you believe it has been compromised, and you should always keep it private. Reach out to the TCB Business Team with any questions or concerns.
Can I export my account information to Quicken® or Quickbooks® or other software?
Yes. You can export transaction information in a choice of formats, CSV, Quicken® – QFX, QuickBooks® – QBO, BAI2 or PDF/Print. Check your software’s documentation to determine which format is appropriate.
Are my Bill Pay payments guaranteed?
With the Payments Guarantee, you can be assured that your electronic payments are safe and reliable. When your payments are processed through Bill Pay, you are protected in the unlikely event of unauthorized transactions or processing delays. The payments guarantee applies when all the payment and contact info provided is accurate.
When is the money for the Bill Pay payment withdrawn from my account?
If the payment is sent electronically, the money is withdrawn from your account one business day after processing begins. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. For some checks, the money is withdrawn one business day after processing begins. For others, the money is withdrawn when the company or person deposits or cashes the check.
How does a company or person receive my Bill Pay payment?
We send payments electronically whenever possible. We send electronic payments to thousands of companies across the U.S. every day. If the company or person cannot receive electronic payments, we print a check and mail it to the address you provide. The check contains the following info: Your Name and Address; the company or person’s name and your account number with them, if available; the payment amount; the delivery date. If you added a memo to your payment, the info is printed on the memo line of the check.
If I delete an account, what happens to pending or scheduled transactions?
Deleting an account cancels all pending payments and other transactions from the account. The following transactions are canceled: pending payments, incoming eBills, AutoPay payments, AutoPay payments for eBills, scheduled and repeating transfers, and Popmoney payments.
Who can’t I pay with Bill Pay?
You’ll use Bill Pay to pay companies and people with addresses in the United States or its territories. You cannot use Bill Pay to send payments to addresses outside the United States. We don’t recommend using Bill Pay to make state and federal tax payments or court-ordered payments. Such payments are discouraged and are scheduled at your own risk.
Who can I pay with Bill Pay?
You can pay anyone in the United States that you would normally pay by check, automatic debit, or cash. You can pay companies, friends and family members, and service providers such as the babysitter or the plumber.