Who do I call for more information?

Please call our Callaway Bank Rewards Service Center at 573.592.6399, 573.447.5415 or toll free 877.446.RWDS (877.446.7937) – our representatives are available 24 hours a day – 365 days a year.

Why can’t I access my account online?

If your rewards account is less than 60 days old, you may have to wait a brief period to get into the system. If your account is more than 60 days old and you are still having difficulty, please call our Callaway Bank Rewards Service Center at 573.592.6399, 573.447.5415 or toll free 877.446.RWDS (877.446.7937).

Why is there a reduction of points?

If you returned a purchase with your Callaway Bank debit card, the points are removed from your account which will result in a reduction of your points. In rare instances, it could actually give you a negative point balance.

Are Callaway Bank Rewards points transferable?

Sorry, but points are not transferable.

Do Callaway Bank Rewards points expire?

Points are good for three (3) years from the month they’re earned. So there’s plenty of time (and ways) to use your points.

Can my Callaway Bank Rewards points be combined with points earned on other programs?

Points may not be combined with, or transferred to, other reward accounts or programs.

How do I redeem points for gifts, gift cards, and downloadable music, ringtones, and books?

Redeeming your Callaway Bank Rewards points is easy. Simply compare the total points you’ve accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. If you need assistance, call our Callaway Bank Rewards Service Center toll free at 573.592.6399, 573.447.5415 or toll free 877.446.RWDS (877.446.7937). Our Rewards specialist will take your order and you will receive your item(s) within 2-4 weeks.

When can I redeem points?

You can redeem your points at any time.

How can I check my point total?

Your point summary is available 24 hours a day, 7 days a week. You can check your points on the My Account page or by calling Callaway Bank Rewards Service Center at 573.592.6399, 573.447.5415 or toll free 877.446.RWDS (877.446.7937).

How often are my points updated?

Points are credited to your account at the end of each month, so it may take up to 45 days for points to be applied to your account. You will receive an annual paper statement or you may choose to receive a monthly Callaway Bank Rewards eStatement notification by registering online at www.callawaybankrewards.com.