Please call our Callaway Bank Rewards Service Center at 877-446-7937 – a representative is available 7 days a week!
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Who do I call for more information?
Why can’t I access my account online?
If your rewards account is less than 60 days old, you may have to wait a brief period to get into the system. If your account is more than 60 days old and you are still having difficulty, please call our Callaway Bank Rewards Service Center at 877-446-7937.
Why is there a reduction of points?
If you returned a purchase with your Callaway Bank debit or credit card, the points are removed from your account which will result in a reduction of your points. In rare instances, it could actually give you a negative point balance.
Are Callaway Bank Rewards points transferable?
No, points are not transferable.
Do Callaway Bank Rewards points expire?
Points are good for three (3) years from the month they’re earned. Points are deducted on a first in, first out basis.
Can my Callaway Bank Rewards points be combined with points earned on other programs?
No, points may not be combined with or transferred to, other reward accounts or programs.
How do I redeem points?
You can redeem points by visiting The Callaway Bank Rewards site and selecting the rewards of your choosing, or by calling The Callaway Bank Rewards Service Center at 877-446-7937. Our Rewards specialist will take your order and you will receive your item(s) within 2-4 weeks.
When can I redeem points?
You can redeem your points at any time.
How can I check my point total?
Your point summary is available 24 hours a day, 7 days a week. You can check your points on the My Account page or by calling The Callaway Bank Rewards Service Center at 877-446-7937.
How often are my points updated?
Points are credited to your account at the end of each month, so it may take up to 45 days for points to be applied to your account. You will receive an annual paper statement or you may choose to receive a monthly Callaway Bank Rewards eStatement notification by registering online at www.callawaybankrewards.com.