The key is to look at your account routinely to spot charges that are not correct while your recent transactions are fresh in your mind. When people wait until the end of the month they may miss a smaller fraudulent transaction that is a test to see if your card number works. We have many tools that can help make this easy for you.

No. Your checking account number is not included with your card’s information. Only the bank knows what checking account is tied to your card. No need to close and reopen your checking account.

No, not necessarily, but it is likely to just be a matter of time. Most often we will reissue a card because we have strong indications that your card number could be exposed, and we want to preempt any fraudulent transactions. While some people do experience fraudulent charges because their number was indeed stolen, it doesn’t mean your card has been hit yet. This is where it is important for you to keep an eye on your account for transactions you didn’t make and contact us immediately if you see any of these charges.

If you receive a new debit card due to being lost or stolen, your new card will have a completely new number.  It is important that you contact those companies who bill your debit card and give them your new number. If you do not, they may charge you a late fee because they could not receive payment by their due date.

You may activate your card by logging into Digital Banking and then go to Manage Cards, you will see the last 4 of the new card number and it will state “Activation Required”, click on the card and then click on Activate, you may also activate your new card by calling 877.965.3344.

Based on transaction history and fraudulent activity, your current debit card has a high probability to be used fraudulently by hackers. When we see these types of indicators we will issue a replacement debit card to prevent its use from criminals.