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I’m happy with the service I receive from Callaway. I recently had to call with a question. The guy I talked to was nice and quick to answer questions. I haven’t had any issues with this bank. I don’t use any other bank, I’m satisfied with my account here. I like that the representatives are easy to get a hold of when I need help.
- Jessica W.
The Customer Care Team is available 7 Days A Week!
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General Banking FAQs
The bank’s routing number is: 081501696.
The routing number, or ABA routing number, is a unique 9-digit number used in the United States to identify a bank. It allows banks to transfer funds via wires, ACH (Automated Clearing House), and other methods to each another. This number along with your account number is needed when setting up direct deposit. It is always the first set of numbers on the bottom left side of a check.
Text the Customer Care Team 7 Days A Week!
800-446-2265 or the following local numbers!
You can order online at www.ordermychecks.com, call 800.355.8123, you can drop off your check reorder slip (located on the top of your book of checks) at any bank lobby location, or you can contact Customer Care Team at 800.446.2265.
New customers can stop by any bank lobby location or call the Customer Care Team at 800-446-2265 to make their first check order.
Call 800-446-2265 and your Customer Care Team will be happy to help you dispute your fraudulent activity. They are open Monday-Friday 7:30 a.m. – 10:00 p.m.; Saturdays 9:00 a.m. – 10:00 p.m. and Sunday 12:00 p.m. – 8:00 p.m. You can also visit any lobby, and we will walk you through the process of disputing fraudulent activity.
Call 800-446-2265 or stop by any bank lobby location.
If you need to stop a check payment you will need to know the following information:
- Amount on the check
- Date on the check
- Number of the check
- Who the check was made out to
To reset your PIN, call the automated system at 877-965-3344 or update your PIN using Digital Banking (online or mobile). Step-by-step instructions are available HERE.
You can shut your debit card off by using online and mobile banking. If you are unable to locate please visit your nearest bank lobby to close the lost debit card. For after-hours lost or stolen debit cards, call 844-202-5333 so that your card can be canceled to avoid any fraudulent charges.
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