Text or Call Customer Service!
Customer Care Team is open 'til 10p Mon-Sat and 'til 8p on Sun.
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Introducing E-signatures During a Pandemic
September 10, 2020
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Zelle is Here!
Zelle is a convenient way to send, receive or split money using your mobile banking app or online banking account.
General FAQs
WHAT IS THE CALLAWAY BANK ROUTING NUMBER?
The bank’s routing number is: 081501696.
The routing number, or ABA routing number, is a unique 9-digit number used in the United States to identify a bank. It allows banks to transfer funds via wires, ACH (Automated Clearing House), and other methods to each another. This number along with your account number is needed when setting up direct deposit. It is always the first set of numbers on the bottom left side of a check.
Can I text The Callaway Bank?
TCB by Text Is Here!
Have a banking question you can’t find the answer to? This new feature lets you contact our Customer Care Team with any questions via text through our regular numbers listed below.
573.657.0849 (Ashland) | 573.447.1771 (Columbia) | 573.642.3322 (Fulton) | 573.676.5711 (Mokane) | 800.446.2265 (Toll-Free)
[email protected]
How do I purchase a Savings Bond?
The Bureau of the Public Debt announced that as of January 1, 2012, paper savings bonds will no longer be sold at financial institutions. For more information visit www.treasurydirect.gov.
How do I transfer funds between accounts?
You can transfer funds through your online banking, call 800.446.2265, or visit any bank location.
How do I re-order checks?
You can order online at www.ordermychecks.com, call 800.355.8123, you can drop off your check reorder slip (located on the top of your book of checks) at any bank lobby location, or you can contact Customer Care Team at 800.446.2265.
How do I order checks for the first time?
New customers can stop by any bank lobby location or call Customer Care Team at 800.446.2265 to make their first check order.
How do I manage my points?
Reward members will receive an annual print statement with point totals and can redeem for prizes via the customer service center at 573.592.6399, 573.447.5415, or toll free 877.446.7937. You can also manage your rewards account through the website by registering online and receive a monthly eStatement. To get started you will need to register online at www.callawaybankrewards.com, or call Callaway Bank Rewards service center.
How do I sign up for Callaway Bank Rewards?
You are automatically enrolled into the Callaway Bank Rewards program at no cost when you open an Ultimate Checking® account or any business checking account with a debit card.
How do I increase the daily spending limit on my debit card?
Come in to speak to a Personal Banker or contact Customer Care Team at 800.446.2265 to increase your daily spending limit.
How do I dispute a charge on my account?
Call 800-446-2265 and your Customer Care Team will be happy to help you dispute your fraudulent activity. They are open Monday-Friday 7:30 a.m. – 10:00 p.m.; Saturdays 9:00 a.m. – 10:00 p.m. and Sunday 12:00 p.m. – 8:00 p.m. You can also visit any lobby, and we will walk you through the process of disputing fraudulent activity.
How do I place a stop on a check?
Call 800.446.2265 or stop by any bank lobby location.
If you need to stop a check payment you will need to know the following information:
- Amount on the check
- Date on the check
- Number of the check
- Who the check was made out to
What should I do if I can’t remember my PIN for my debit card?
To reset your pin, please call our automated system at 800.992.3808.
What should I do if I have lost my debit card?
Come into any bank lobby location as soon as you can so that we can close the lost debit card and print a new one for you. For after hours lost or stolen debit cards, call 800.472.3272 so that your card can be canceled to avoid any fraudulent charges.