If your mobile number doesn’t change, your eAlerts will continue without interruption. If your mobile number changes, please contact Customer Care to update your information.
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What if I switch mobile carriers or purchase a new device? Will my eAlerts continue?
If I want to receive eAlerts, do I have to download the mobile app?
You can setup eAlerts through the desktop access or via the mobile app. For step by step instructions go to our interactive guide: https://mcompany.cld.bz/The-Callaway-Bank-Digital-Banking-Guide/74/
How do I enroll in eAlerts with the Mobile App?
From your Mobile Banking app, simply log in and click MANAGE ALERTS from the main menu. Next, tap the “+” next to “My Alerts”, followed by CUSTOM. Choose the account you want to set up eAlerts for from the drop-down menu and complete the details, including how you want to be alerted (Email, Text, or Push Notification). Hit CREATE to complete and you’re ready to go.
Will the eAlerts sent to my device contain any identifying information?
No, the eAlerts you receive will only contain the last four digits of your account number or the nickname of your account(s).
Are eAlerts safe?
Yes, security is taken care of with the latest industry standards in encryption and authentication.
Is there a fee for eAlerts?
No, The Callaway Bank does not charge a fee for eAlerts. However, some mobile carriers charge a fee for texting, so please contact your mobile provider regarding fees for text messaging.
Who is eligible for eAlerts?
All accounts are eligible to use eAlerts.
What types of transactions can I receive eAlerts for?
You can have a Transaction alert set up for any of the following transaction types: debit card, checks (includes checks and ACH’s), wires and deposits incoming and/or outgoing, or choose all categories for alerts on all options.
- Debit Cards include purchases, ATM withdrawals, and ATM deposits
- Checks include written/deposited and withdrawals, in-branch, and ACH payments
- Wires
- Deposits include ACH (electronic) transactions, such as direct deposits or automatic withdrawals
- Online Banking transfers
What type of eAlerts can I set up?
Receive an email or text for the following account changes:
- Available Balance
- Check Cleared
- Debit
- Deposit
- Failed Transaction
- High Balance
- Low Available Balance
- Low Balance
- NSF Items Today
- Online Transfer
- Pending ACH
- Stop Payment
What are eAlerts?
eAlerts are electronic alerts that will keep you updated with an email or text based on your preferences.